Kamlesh brings in over 27 years of Transformation & Turnaround experience helping organizations achieve business objectives through Design & Implementation of Complex Transformational and Cost Optimization Programs.

His experience cuts across Manufacturing, Process, Services, and ITES sectors. He has held leadership positions with Xerox, EXL, Sutherland, Patni Computers and Bharti Airtel. His competency areas include Human Centred Design approaches, Critical & Systems Thinking, Statistical & Mathematical Modelling, Lean & Six Sigma, Change Management.

Harsha has over 25 years of experience across Telecom, Insurance, e-commerce, edtech, Management Consulting in Customer Experience, Service Quality, Process Improvement, Collections, & Retention, Outsourcing and has worked with leading organizations such as Amazon, Vodafone, Airtel, The World Bank & Max Life Insurance.

His forte lies in weaving insights from Voice of Customer (VOC), Touchpoint Analytics, Customer Journey diagnostics to boost Customer Experience & NPS. He is a Regd. COPC Coordinator and a Certified Thomas Profiling practitioner, besides having hands-on exposure to several Quality management methodologies.

He has led large teams in Customer Service, Collections, Churn & Retention, Audit. Harsha has represented Vodafone India on Customer Experience improvement projects in various National forums, which have received awards & accolades.

With over 30 years in the service industry, Anindita has excelled in Customer Service, Learning & Development, and Project Management. She has led large-scale operations in call centers, back-end services, and customer retention within the telecom sector, consistently driving retention and revenue growth. 

As the Practice Head of Capability Building, she has crafted comprehensive Learning and Development frameworks for global organizations, based on thorough assessments. Certified in Transactional Analysis, Content Designing, and Facilitation, Anindita has designed and implemented diverse training programs across 15+ industries, enhancing job performance. Her expertise in Service Orientation, Leadership Training, and Personal Effectiveness has earned her a rating of 3.9 out of 4.

Sainath's professional journey spans 26 years, navigating through Hospitality, Telecom, Insurance, E-Commerce, and Consulting. His experience reflects strategic leadership, with significant roles at industry-leading organizations like Mphasis, Aditya Birla Group, Jet Airways & Accenture.

Currently serving as Practice Head for Business Process Management at Vasutti, Sainath develops Offshoring and Outsourcing Solutions that enhance organizational efficiency and scalability while building strong client relationships.

Throughout his career, Sainath has been a catalyst for operational excellence, transforming complex business processes and embedding customer-centric methodologies that deliver measurable impact. His leadership style integrates strategic thinking with practical implementation, enabling organizations to navigate business challenges with agility and precision.

With a graduate degree in Arts and certifications in PCMM, ITIL V3, and Project Management, Sainath combines strategic insights with technical expertise. His approach focuses on driving sustainable growth and long-term value creation across diverse business environments.

With nearly three decades of leadership experience across global organizations like AstraZeneca, Capita, and Hutchinson, Anu has built her career driving strategy & transformation, developing exceptional teams, and empowering leaders to thrive in complexity. Anu’s journey has been defined by a passion for unlocking potential—both in organizations and individuals.

A defining moment came when a coach challenged her with questions that sparked a profound journey of self-discovery. That experience reshaped her perspective, fuelling a desire to guide others in uncovering their own paths to clarity, growth, and purpose.

Today, as an ICF-certified ACC coach and mentor with over 12 years of experience, Anu is focussed on helping leaders navigate challenges, embrace authenticity, and lead with confidence. Her mission is simple: to enable individuals to create lasting impact through meaningful transformation.

A results-driven service delivery leader with over two decades of proven expertise in SLA and P&L Management for large strategic accounts. Experienced across multi-channel and multi-industry engagements. He has a distinguished track record of managing significant projects in Telecom, Retail, Healthcare, Travel & Logistics, Ecommerce and Edtech operations within the International and National outsourcing landscape.

Recognized for exceptional value addition and cost reduction at the enterprise level, he has demonstrated the ability to turn around profitability and performance. Notable associations include HGS, Altruist Technologies and Grassroots BPO. Certified as a Lean Six Sigma Green Belt, specializing in optimization and efficient service delivery.

Deepali is an accomplished Business and Operational Transformation Leader with a remarkable 24-year track record of success in leading global, large-scale projects and strategic initiatives across Sales and Operations. Her expertise lies in effectively managing organizations for transformative change, aligning Lean processes, tools, people, and developing robust training programs.

Deepali’s proficiency extends across Operations, Customer Success Management, Business Process Management, and Continual Service Improvement initiatives across diverse industries such as Telecommunications, Aeronautics, Outsourcing, IT Services and Consulting.

As the first woman in India to achieve the ITIL Expert certification, Deepali brings a passion for driving excellence through methodologies/practices like ITIL, Six Sigma, LEAN, ISO 20000, PRINCE2, and digital automation to name a few. Her commitment to fostering continual improvement is evident in her ability to navigate complex matrix business environments, ensuring widespread adoption of optimized processes across the enterprise.

Bhanu is a result oriented professional, with an overall 15+ years of experience across Industries - Retail, Travel, Telecom & BPO for leading Organisations. Her exposure has been in Operations, Sales, Customer experience, Learning & Development & has worked in HR - Employee Engagement & Recruitment for leading service based industries.

With her strong Interpersonal skills & business acumen has played a key role in setting up Green field projects for IT & ITES Industries. Uses her rich operational experience with recruitment while Hiring, she currently supports recruitment across verticals and grades for programs that are delivered On & Off shore for Domestic and International clients.

Siva is an ASQ, USA certified Lean Six Sigma Black Belt (one among first 15 in Asia) and a Triple Lead Assessor certified in ISO standards. Siva brings around Three decades of experience in Manufacturing and service sectors, in the domains of - Automotive, Banking, Consumer durable, Financial services, Healthcare, Shipping & Logistics, Telecom & Media. Siva has worked and Consulted many Fortune 100 companies in the area of Business Excellence and deployment of large size Continuous improvement programs. Some of his deployments and projects have International awards and recognitions.