Recruitments & Retrenchments – Responsible Employee Management
Quite a few of the locations where most of the above mentioned cases happened are in non-metro towns, where the companies had setup shop, keeping in mind the language capability and attitude that people there would have. It took time building these centers from a people capability perspective and shutting them down has been faster than one would have expected!
Leadership Team commitment to Customer Retention- the key to sustained business growth
A number of organisations mention customer centricity as a value in their mission statement. However, ensuring this is imbibed by every employee and translated into consistent customer experience and customer retention, takes a lot of effort and toil by everyone in the organisation.